How to Return

  • Review policy terms and conditions to ensure your product is eligible for return.
  • Call us at 1-800-221-3673 or email service@bobdrake.com. If you return product without contacting us, your return will be rejected and no refund will be issued.
  • Provide your invoice number, part number(s) of the item(s) you wish to return, and the reason for return.
  • We will issue you an RC number. Write this number on the outside of the package. Beware – packages received without a visible RC number may be rejected with no refund issued.
  • Repackage the product, enclose a copy of the original invoice, and return the product to our facility.

Terms and Conditions

Returns must be initiated within 60 days of invoice.

Returned product must have an RC number. Product returned without an RC number will be rejected and shipped back to you at your expense or considered forfeit. No refund will be issued.

Returned product subject to re-stock and processing fees equal to 15% of the product purchase price.

Product must have been purchased directly from Bob Drake Reproductions.

Product must be in as-sold, originally received condition. Modified or altered product is ineligible for return. Product missing components (including hardware) is ineligible for return.

Product ineligible for return or refund include: (a) Electrical items, including voltage regulators, voltage cutouts, gauges, and instrumentation. (b) Print and digital publications, including books, posters, artwork, patterns, videos, and discs. (c) Wood items. (d) Gift certificates. (e) Apparel and gifts. (f) Items marked as Clearance or Hot Buy. (g) Items noted as being ineligible for return.

Product submitted for return that are deemed ineligible will be shipped back to you at your expense or considered forfeit.

Refunds are initiated within seven business days of receipt and inspection at our facility. Refunds may be credited against the original form of payment or delivered by check.

Damaged Product

Damaged Product Policy covers product damaged by carrier mishandling during transit. The Policy does not address product that you may consider non-functional or broken.

We guarantee the safe delivery of orders sent by FedEx and UPS. If product is damaged in transit with FedEx or UPS, we will file a claim with the respective carrier and replace the damaged goods. We do not guarantee the safe delivery of orders sent by USPS to any destination. If product is damaged or lost, you must seek remediation directly with USPS. See Shipping Policy for more information.

If you refuse delivery from FedEx or UPS because the package is visibly damaged and the contents are likely damaged, we will send you a replacement order after the carrier returns the package to our facility.

If you accept delivery, contact us within 7 days of receipt at 1-800-221-3673 or email service@bobdrake.com.

Do not return the damaged product. 

Do not file a claim directly with FedEx or UPS. If you opt to file a claim directly, we will not be able to pursue the claim on your behalf nor replace the damaged product.

Take pictures of both the damaged product and package. Retain the package and product in the condition received. FedEx and UPS reserve the right to inspect and/or take possession of the product at your location.

 

 

 

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